Hikvision Europe B.V. and its affiliates (“HIKVISION”, “we”, “our”, “us”) provide following services: (1) HIKVISION user website accessed at www.valki.eu, and all associated sites connected with www.valki.eu, excluding any third parties’ sites (the “Website”); (2) online services accessible through the Website (“Web Apps”); (3) software applications that can be downloaded to a mobile device (“Mobile Apps”); and (4) any services available on the Website, Web Apps and Mobile Apps (“Available Services”). The term “HIKVISION Services” means the Website, Web Apps, Mobile Apps, and Available Services.

PLEASE READ THESE TERMS CAREFULLY. If you do not agree with these Terms, do not register or use any HIKVISION Services.

 

Our Services are not designed for life-safety or critical uses. Do not rely on them for emergency response. HIKVISION will not dispatch emergency authorities in emergencies. All life-threatening events should be directed to appropriate emergency services. We may modify, suspend, or discontinue any Service features at any time without notice. 

 

By using HIKVISION Services or clicking “I Agree”, you accept these Terms and our Privacy Policy. You consent to conduct business electronically, and your agreement has the same effect as a written signature. We may send disclosures, messages, notices, and other communications, including marketing messages, to your provided contact details.

 

HIKVISION may update this Terms provided certain provisions of these Terms prove to be incomplete or outdated and further provided that these changes are reasonable for you, taking into account your interests, by  notice on the Website of any such changes which will become effective immediately upon the release. Continued use of HIKVISION Services following this notice will indicate your acknowledgment and agreement to be bound by the updated Terms.

 

HIKVISION does not intend that any portion of its HIKVISION Services will be accessed or used by children under the age of 16, or equivalent minimum age in the relevant jurisdiction and such use is prohibited.  

We do not knowingly collect personal information from underage users. If we discover such data was collected without proper consent, we will delete it. Contact us at data_protection@hikvision.com if you believe a child has provided personal information through our Services.

 

You must have the necessary hardware, software, and Internet access needed to use HIKVISION Services, including A stable network connection, A PC or mobile device (Android/iOS) with a supported browser, Always-on broadband internet, Other system components we may specify. The service may require enabling certain device features (such as Bluetooth or Wi-Fi) for authentication or connectivity purposes.

 

These Terms will remain in full force and effect as long as you continue to access or use HIKVISION Services. 

 

You may only access and use HIKVISION Services solely for the purpose of (a) browsing product information and accessing authorized purchase links; (b) downloading and using HIKVISION software in accordance with applicable terms, (c) managing your preferences and maintain your registration data.

When using HIKVISION Services, you shall not:

 

 

We collect minimal personal information necessary to provide HIKVISION Services, including i) Website usage and analytics: Browser type, IP address, page views, and session duration; ii) Device information: Browser, device name, network type, device model, system version; iii) Purchase facilitation: Necessary information shared with Amazon when you access purchase links; iv) Customer support: Information collected when you contact our customer service.

 

We process your personal information to provide HIKVISION Services as described in these Terms, Operate and improve our services and business, Comply with legal obligations and Facilitate purchases through third-party platforms like Amazon.

 

We do not sell your personal information. We may share information with HIKVISION affiliates who use information in accordance with this policy, service providers who help process, store, and protect your data and the third parties when required by law or to protect legitimate interests

 

We implement commercially reasonable security measures to protect your information. Data is retained only as long as necessary to fulfill the purposes outlined herein, subject to legal requirements. Your information may be transferred globally to HIKVISION affiliates and service providers. All transfers comply with applicable laws and implement appropriate safeguards.

 

You have rights regarding your personal information, including access, correction, and deletion. Contact us at data_protection@hikvision.com to exercise these rights. For privacy-related questions, contact us at +86-571-8807-5998 or email data_protection@hikvision.com.

 

 

HIKVISION Services are not intended for children under 16 (or equivalent minimum age in relevant jurisdictions). We do not knowingly collect information from underage users and will promptly delete such information if discovered.

 

We use cookies and similar technologies to enhance your experience. For detailed information about cookies we use and how to manage preferences, please refer to our separate Cookie Policy.

 

HIKVISION Services are intended for non-time-critical information and control of Products. While we strive for reliability, HIKVISION Services are not guaranteed to be available 100% of the time and may experience interruptions due to factors beyond our control (e.g., Wi-Fi intermittency, service provider issues). You acknowledge these limitations and agree that HIKVISION is not responsible for damages caused by failures or delays in HIKVISION Services.

 

HIKVISION Services may be suspended temporarily without notice for security, maintenance, or other reasons. No refunds or rebates will be provided for such suspensions. All information is provided “as is” and “as available,” and HIKVISION does not guarantee its accuracy or timeliness.

10. Limitations of HIKVISION Services Due to Reliance on Third Parties

 

HIKVISION Services relies on certain third-party products and services. For example, some aspects of HIKVISION Services– such as data storage, synchronization, and communication – are enabled by Amazon Web HIKVISION Services or other providers. As another example, we rely on mobile operating system vendors and mobile carriers to enable mobile device notifications through HIKVISION Services. You are responsible for all fees charged by your ISP and carrier in connection with your access to and use of HIKVISION Services and access to your Products. You also are responsible for compliance with all applicable agreements, terms of use/service, and other policies of your ISP and carrier.

 

HIKVISION is not responsible for third parties or their products and services, including, without limitation, any third-party’s products and services that enable HIKVISION Services, equipment, ISPs, carriers, the App Stores and among others.

 

You agree to defend, indemnify, and hold HIKVISION, its affiliates, directors, officers, employees, shareholders, contractors, agents, licensors, and suppliers harmless from any damages, liabilities, claims, demands, losses, or expenses, including attorneys’ fees, made by any third party due to or arising out of or in connection with (i) your use of HIKVISION Services and Product; (ii) your violation of these Terms; (iii) your violation of any law or the rights of any third party. HIKVISION will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.

 

 

 

You agree that these Terms and any claim, dispute, action, cause of action, issue or request for relief between you and HIKVISION arising out of or relating to these Terms or HIKVISION Services (collectively, “Disputes”) will be governed by and construed in accordance with the laws of the People’s Republic of China, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction.

If a Dispute arises between you and HIKVISION, our goal is to learn about and address your concerns. You agree that you will notify HIKVISION about any Dispute you have with HIKVISION regarding these Terms or our Products or HIKVISION Services by contacting HIKVISION at data_protection@hikvision.com. We’ll try to resolve the Dispute informally by contacting you through email. If a Dispute is not resolved within 90 (ninety) days after submission, you or HIKVISION may bring a formal proceeding.

 

You and HIKVISION agree to submit to binding arbitration all disputes and claims arising out of or relating, in any way, to these Terms or any of HIKVISION Services, on an individual and purely bilateral, non-class/non-representative bases. Arbitration on an individual basis is the exclusive remedy for any claims which might otherwise be brought on a class, collective or representative basis between you and HIKVISION. These Terms will be governed by the laws of the People’s Republic of China and shall be submitted exclusively to the China International Economic and Trade Arbitration Commission (“CIETAC”) in Beijing in accordance with CIETAC rules. Unless otherwise precluded by law, you and HIKVISION shall each separately pay your or its own attorneys’ fees and costs. You agree that if any provision of this arbitration agreement is held by an arbitrator or a court of competent jurisdiction to be invalid, unenforceable, or void, that provision shall be struck from the agreement to arbitrate, and the remainder of the arbitration agreement shall remain in full force and effect consistent with applicable law. However, the entire agreement to arbitrate shall be void if the provisions above waiving or precluding class arbitration proceedings are found to be invalid, unenforceable, or void for any reason.

 

Regardless of any statute or law to the contrary, any dispute arising out of or related to your use of HIKVISION Services must be filed within one (1) year after the occurrence of the event or facts giving rise to a dispute, or you waive the right to pursue any dispute based upon such event or facts forever.

 

 

These Terms constitute the entire and exclusive understanding between you and HIKVISION with respect to the use of HIKVISION Services, and these terms supersede and replace any and all prior oral or written understandings or agreements between HIKVISION and you regarding HIKVISION Services. HIKVISION’s failure to enforce any right or provision in these Terms will not constitute a waiver of such right or provision or of any other rights or provisions in these Terms. If a court or tribunal should find that one or more rights or provisions set forth in these Terms are invalid, you agree that the remainder of the Terms will remain in full force and effect and that the invalid provision will be enforceable to the fullest extent permitted by law.

 

You may not assign or transfer these Terms and any associated rights or obligations, by operation of law, without HIKVISION’s prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null. HIKVISION may freely assign or transfer these Terms without restriction.

 

Should you have any questions, please contact us immediately via email at data_protection@hikvision.com.